The tourism industry is constantly evolving and continued success depends on preparing for new consumer demands and changing marketplaces.
Explore this library of resources geared toward the tourism sector, with information on emerging topics and ideas to expand your businesses.
Travel Manitoba is pleased to welcome Laurie Barkman of Service Edge Training and Consulting as our guest columnist. Laurie has worked in the hospitality industry for over twenty five years, starting off as a food & beverage server at Boston Pizza and then worked her way up to Director of Sales & Marketing for a national hotel management company. Along the way, she has seen the impact that excellent customer service, both internal and external, can have on a business.
By Laurie Barkman
While your customers are not the expert on your business, they are the expert on how to make them happy and keep them coming back.
Regardless of the industry you are in, customer input and feedback is a critical piece in your business planning.
To continue reading, please click here.
Follow us on facebook with other tourism industry colleagues for updates on programs and new initiatives. Ask questions, offer advice, debate the big issues and make new connections. Follow the Visitor Experiences team on twitter @TobaThinkTeam.
|2012 Travel Manitoba Tourism Conference Presentations|
Two small letters had a big impact at this year's Manitoba Tourism Conference. With a focus on the Canadian Tourism Commission's Explorer Quotient, or EQ, delegates learned why this tool was created, how another province has put it to work and how they can make it work for them.
|JUMP TO ARTICLES|